Our Reviews

Debra in service is wonderful and the very best at looking out for her customers. If I ever have a question concerning my vehicle answers would be provided. The customer lounge is very relaxing with the complimentary drinks, snacks and television to pass time while waiting. Thank you service department.

Brought my 2015 Silverado in without a appointment,fans running would not shut off. The service department evaluated the issue and repaired while I waited in your lounge. Great service

It’s been 11 years since I purchased a vehicle because it has always been a stressful experience. Tanner made buying a car an easy process and I would not hesitate to refer a friend/ family member to him. The ease of the process and speed of paperwork was great. Customers service has been top notch.

Very punctual and very professional.

Great as always

I recently brought my 2024 Chevrolet Suburban in for service at Doug Henry Chevrolet Tarboro, and the experience was nothing short of top-notch. From the moment I arrived, the service team was professional, friendly, and incredibly efficient. They kept me informed throughout the entire process, explained everything clearly, and made sure my Suburban was serviced exactly to Chevrolet standards. The facility was clean, well-organized, and the waiting area was comfortable — which made the whole visit smooth and stress-free. You can tell this service department takes pride in doing things the right way. If you’re looking for reliable Chevrolet service in Tarboro with honest communication and expert technicians, this is the place to go. Fast, fair, and friendly isn’t just a slogan here — it’s the real deal. I’ll absolutely continue bringing my vehicle here for routine maintenance and future service needs. Highly recommend Doug Henry Chevrolet Tarboro to anyone driving a Chevy in the area.

Just great dealer & the people there are so nice

Our experience with the dealership is always great. Their customer service is always on point.

No Comment

Always a pleasure doing business with all of you

GOOD SERVICE

Had an appointment Work was completed quickly with no problems.

Purchased new car at dealership. Back door light wasn’t working took the car 2 different times to figure out the problem. Part was ordered said about 2 weeks before it would come in. I called back to see if it was in and it was. Left 2 messages on voicemail for a call back no call back so I tried another day and got someone. I told her to make sure that the rental car was situated for when I drop my car off the next day. I call on the way to the appointment to confirm rental car would be ready and was told it takes a couple of hours to get that taken care of. I made sure to mention when I scheduled about rental car. I was given a car that was at the dealership to drive to work and my car was fixed and it was brought to me at work later that day. I mostly deal with my local dealership and have never had a problem with them. But that I purchased the vehicle at Doug Henry it was better to get it resolved there.

Best experience buying a new vehicle I’ve ever experienced!! Highly recommend Billy Whitley!! Absolutely no pressure!!

Dealership is great, labor charge for programming key fob is ridiculously high

Oil change. Very cleanly done!!

The receptionist area is wonderful The lobby is clean and the work that I asked to be done was done.

I got attention and was shown exactly what I asked for. The sales team worked together to complete my purchase

The technician was very nice and the check in lady was exceptionally nice and helpful

It’s always a pleasure,Mrs Debra and staff always go the extra mile to assist customers.Its greatly appreciated!!!!

It went well. No problems.

Good

the young lady at the front desk was very nice and the technician was very knowledgeable

Brought my Chevy Traverse into the dealership for repairs. The repairs were completed as promised. We are completely satisfied with the service received. Waiting area was clean and staff were very welcoming. Completely satisfied!

Clean quiet and didn't have to wait too long

Blake is the best in the business.

Everything was great

The ladies at the service desk are always very nice and helpful. I didn't give five star because techs didn't put my oil cap back on. I found it 3 days later when I changed my air filter.

Mechanic didn’t inspect my car correctly, and after having my car for a week, check engine light is still on, and they didn’t even check my windshield wipers, had to turn around and take it back so a bulb could be put in and when I got home the wipers have rubber hanging when you cut them on. I have already spent over $2000 and my problem is still not resolved. Sincerely S. Baker

The staff was very nice...and was right on point.

N/A

Good service shop was able to stay on time for 1.5 hour appt

Deborah was extremely professional and helpful, as always. Great job of working on tracking down a hard to find issue with my truck.

Got tires and had to go back the next day to have them rebalanced.

I think the cost was a bit much

Mr Whitley was amazing. Always responded promptly and answered all my questions.

Friendly, polite, timely. Great service!!

Thank you for your, I get my truck back on time.

Billie Whiltey was my salesman and was great to good to work with made sure that I was happy and I’m happy with the job that the dealership did to ensure that all was going well

In and out in decent amount of time

We loved the whole experience! I am loving my new Equinox! Actually, ended up knowing some of the people who work there! This was our first experience, and we are very pleased !

Very prompt

Fast and friendly service

Very good service

Service visit went well. Everyone was so friendly and helpful.

Did dealer was very helpful and I appreciate everything y'all done for me

I drove directly home on Tuesday after service. Put vehicle in garage . I get up this morning to head out of town. There is oil leaking all over my garage floor underneath my vehicle. Definitely not leaking when I carried in for oil change tire rotation.

job well done

Everything went great no issues at all

Staff friendly and efficient

Just great dealer & the people there are so nice

It was fast.

The service very nice. Almost my own mechanic.

Everyone in the service department from the service advisor to the mechanic were very helpful, polite and professional

Reliable always let me know if there are any other issues when I bring my car in for servicing

Always very professional, friendly, and quick.

Everyone is always very friendly and helpful.

Always pleasant people to work with. Respect is shown, always a plus with us. Deborah is the best!

Nice peoples

Great Service and Great Staff , the work was completed quickly and everything is Great!!

Have to order water hose for my 25 GMC ,gave me 2 gal. 50/50 antifreeze in case of over leakage for emergency . Parts not available in area for 2025 models

Recall was taken care of quickly. No problems

Was very informative. The receptionist was very good at her job Thank you so much.

Fast friendly service

Fast and reliable service

I had 2 vehicles serviced at Doug Henry Chevrolet of Tarboro this week. Both services were handled timely. Taylor explained the service performed and offered details about future services. I was provided a shuttle to and from work. Completely satisfied with the experience. Thank you!

Done what I ask for in and out 8n timely matter

Very satisfied with their service.

Fast. No issues. I'm driving home, just as it should be...

All employees were very kind and helpful. Blake is the one that got the paperwork ready for me to sign and worked with us on different deals. Chris in the back office was great to work with when Blake wasn’t there to make the signing process seamless. Tanner was great on Tuesday showing me the different features of the car and helping me get everything set up.

waited about an hour give or take great customer service as always thanks for keeping our Chevy in excellent running condition...

Good in and out fast

Work was preformed promptly and pre-repair cost quote was accurate. Staff's demeanor was courteous, competent and pleasant. Bob Pope General Manager Long Equipment Manufacturing Company, LLC

The shop was ready when I arrived to keep my appointment. The clerks were friendly. I think the time for repairs and service was appropriate.

Adam did a great job explaining my brakes wear on my truck and he always does an excellent job !

Friendly and service was prompt and efficient. Thanks

They got the truck in in a timely manner and got the job done. Service advisor Debra is very personable and knowledgeable about what should be done.

Great service

Timely, friendly and affectionate.

Debra was great. She returns calls and is very good with explaining what the status is of your vehicle. Her skilled team of technicians always fix it right the first time. Great job!!

Very good

Amazing experience definitely be my first stop if i am looking for another vehicle

Work done in a timely manner, vehicle runs smoothly

Waited 1 & a have hours for an oil change hope you can get more help

Every body treated me very well and the service was good

I always get great service and DH Chevrolet in Tarboro. Deborah has always been so friendly and great in assisting me. And so is Taylor (I believe that is her name). The waiting area is always so clean and comfortable also.

Debra was super polite and explained everything. Excellent service as always.

Good

Great service, they seem as though they are concerned, about your vehicle,I been going there for several years now! Some shops, you are just sceptical about!

Excellent scheduling, Vehicle ready within 1 hour.

They fixed my vehicle asap

Friendly service.

The best buying experience I have ever done at a dealership. It was smooth and quick in and out experience. Billey is by far the best salesman I have ever dealt with. I am a Doug Henry customer for life. Thank you all very much.

Timely service

Good

Good customer service

excellent

Awesome

First I was told my vehicle wasn’t “Priority” everytime I called in the evenings, no one knew the status of my vehicle, they had to go “Ask!! No communication between the mechanic and the service department!!! Then, the mechanic needed a Tool to work on my vehicle, again, nobody knew til I called and asked bout my vehicle!, later part of the day!!!! Six hour job turned into 5 days! Very upset, I work part-time, had to miss days because it took so long to fix my vehicle! I hope the mechanic got is “quota” in, working on other vehicles! Cause mine wasn’t a “Priority”

This was my second car purchased from Doug Henry in Tarboro. The first experience was in 2017 and was good enough to make Doug Henry the default choice of dealership. My Account Rep (?) was Blake Lassiter. We communicated several times by email prior to me coming into the dealership - which is my preference. Almost all of the details were resolved in advance, so the visit was stress-free. The dealership even paid me more for my trade than was initially estimated. Completion of the paperwork and financing was quick and painless. Overall, it was a good experience with the dealership and with Blake. I would recommend both to anyone in the market for a new Chevrolet.

Deborah in the service dept was kind and professional, as always!

Excellent experience. Fast and no pressure!

Able to service me with same day appointment

Easy, fast and very professional.

Always great service from Mrs Deborah and Team.

Ladies at the service desk were polite and efficient. Service on my car was fast. I will continue having my car serviced.

easy to schedule an appointment, service on time, called me when finished. great job!

The staff are Great, from writers to techs!!

Had the car serviced and everything went as planned. Great service advisors.

Everyone there are so nice and helpful

Ms Deborah at the service center was really nice. Tanner in sales was also extremely nice to me.

Regular service for our 2021 Tahoe and to replace fuel pump module on recall. Dropped it off in the morning and they had everything complete by mid afternoon. Deborah used a coupon that was available for our service, which was unexpected but very much appreciated.

I had warranty work done. The fan for the ac/heat went out. They had to remove the front 2 seats & the dash. They did not put the trim/molding back together completely, there are cracks. They did not put the carpet back correctly and they scratched up the trim/molding. Also scratched the passenger door. In my opinion, they did not care that this was a $70,000 brand new Tahoe with less than 10,000 miles. We are supposed to take it back for them to correct.

Always nice and courteous.

I took my truck in for routine maintenance. I live in Tarboro and it is super convenient to drop my truck off before work. The dealership has a shuttle that will take you to work. Thank you

Quick service staff friendly

Great experience

Na

I have AWESOME service everytime I visit there.

prompt service

Always friendly and listen to what needs to be done and if problems with the vechicle are present they explain exactly what needs done and if there are alternatives

Completely satisfied. Thank you!

It all started with your service department,which I used several times with my Silverado. I was always treated respectfully and with a smile. So when it came time to upgrade my ride I went there first While I walked through their lot a young man asked me if I needed any assistance. I said not today,and he gave me his card. So that's the back story. The next day I met Blake and he open each vehicle I was interested in. We talked about colors white verse's black. I settled on the Black equinox. Blake didn't sell me a vehicle I chose one . The application process was quick a painless, Blake explained each and every question I had. Now did I get a great deal...Yep, will I recommend Blake and the team at Doug Henry....Yep, will be a return customer...you betcha.

Our Trailblazer has not been repaired yet. Parts had to be ordered. We got the vehicle back to use until the parts come in. We don't know if driving it without the part will cause the issue to worsen as the screen says reduced speed due to check engine light

Awesome Customer Service the entire time my boyfriend was there waiting for my car to be serviced.

GOOD service 👍

They did great job. I'm satisfied.

Great Service by friendly professional folks.

Good

The service department at Doug Henry Chevrolet is top notch!! The staff is friendly, knowledgeable, and helpful. They make getting my vehicle serviced easy, and they get it fixed quickly too! It's never a hassle, and it's always simple and smooth.

Excellent Customer Service and fast, friendly service.

Got an oil change in a timely manner. Always good service rendered whenever I have to go there. The car was purchased there and no one else has ever serviced it.

Debra and the team are very accommodating.. As curious as I can be they knock it out the park 95% of the time. Much better than some of there competitors in surrounding counties.

I got the vehicle I wanted, with the features I asked for. But I didn't get my leather seats, I guess I have to get those later myself

I enjoyed working with Blake.

My vehicle was there12 days, and the problem was not fixed. I was charged $800.

Friendly People. Kris Jolly was very helpful. Lee Grimsley was very informative. Will be back. Would recommend.

Debra and crew do an excellent job. They are attentive and great to work with. Service Department. Ron Morgan

I got my Doug Henry. When I was getting ready to put my walker in the trunk a worker in the service department came out and put it in for me. He was a nice young man. Thank you to everyone.

time to be served = <1min time repair taken = 3-4 hrs quality of repair = 10/10 customer service writer = 10/10 cost or repair = 8/10

Great service. Highly recommend.

Great place

Yall did a great job as usual servicing my truck. And great customer service.

The service dept associates were thorough, nice, and professional.

Great service

Service dept was very knowledgeable and answered all my questions. My vehicle was ready when I was told it would be.

They got me in and out pretty fast.

Service request on a 2020 GMC Canyon 66,000 miles. Requested a Transmission flush and up grade to the GM recommended Transmission fliud for the 8 speed Transmission. Transmission is not jolting at highway speed anymore.

Very friendly staff and service to vehicle was expediency.

Great service but I did not like how the technician name Calvin parked my truck close to someone else vehicle after my oil change service. I could barely get in my vehicle, and I also didn't like how he adjusted my seat and changed my satellite radio either.

Worked with Kris and Billy…. Great experience!

Always great customer service

They keep my car for 6 month

My band new car was not fixed on the 3rd time of being taking in for check engine light and also the paint was chipped on both side on the font bumper and has not been repaired

Friendly....short waiting time

Satisfied with service and timing.

Job well done.

On time service completed as expected

Great Customer Experience always

Great!

Easy, not pushy. Very patient.

Everything was easy and great.

Great service & easy to make an appointment.

good experience

Hope i get the best service here. I have always taken my vehicle here. Keep up the great service

Excellent Service Department.

Had car in service. Wife asked you guys to give us appraisal as we wanted to get newer model. Without seeing you guys throw a number to make us happy. I work for Ford they offered me 6000.00 more than you offered so in in talks to get a ford even though wife wanted blazer rs. I don’t have any days off so I asked for you to look at it while in service and then that service over charged me on labor could have had it done here for half you price

Got an appointment quickly and the service was done the same day. Good job