Our Reviews

As always the service was good!

This was the third vehicle me and my girlfriend purchased at Doug Henry. Billy is a outstanding salesman and a very good person.

Great

Friendly, courteous service

Tanner was an outstanding sales associate, offering a perfect blend of professionalism and personality. He guided us to a brand-new 2025 Chevrolet Trax that exceeded our expectations. We're thrilled with our purchase, and Tanner's exceptional customer service made the experience even more enjoyable. This is our fourth vehicle purchased from this dealership, and we're consistently impressed with the service and quality of vehicles they've provided.

I came in so that the service department could mount some tires on my vehicle. I am well pleased with the service and the technicians were very friendly and professional.

Had noise from front end when braking, diagnosed & fixed issue. Service desk was excellent.

My visit for routine maintenance went very smoothly.

Completely satisfied with repairs performed.

My oil change was great friendly customer service from the service department. I decided to take a walk to the car lot to view a truck I potentially plan on buying . I walked around for at least thirty minutes no one came out to assist . When I went inside to the service department I let one of the ladies know no one came out to assist me I. The car lot she said they were in a meeting until 8:30 I was outside u til at least 8:45 when I came back in through the front door everyone was sitting at computers. I went to make a cup of coffee as I was stirring my coffee the lady at the front desk was standing by watching I ask if she needed to get where I was she said she was waiting on me do she could put more water in the Kuerig coffee machine . Well if we can be on top of the coffee area like that the same enthusiasm should be given to the Customers walking in the parking lot viewing cars to purchase . I have always had good customer service there just diden’t understand what happened that day.

They treat every customer like family always polite very helpful. The two ladies that works in the service department are genuine nice

It took five trips to the shop get my vehicle side modulers fixed. My breaks where squeaking when backing out they tried thee times to stop this and did not help.

Fast service

Everyone was very polite and helpful. They took care of the problem in a timely manner.

Great employees..excellent service

Reliable and fast.

Service department did good

Great

I was expecting a core charge for my old transmission, I got nothing

Great customer service, friendly shuttle driver. My only issue is that I think my airbag could have put in cleaner like it’s not level can definitely tell it was replaced. But as long as it’s fixed I’m ok but cosmetic could be better.

The girls in the service department are the best! I came to early for my appointment and she got me right in for my oil change anyway.

Best service in the region!

Had regular service on car and tire rotation. It only took about an hour and the got me in the same day I called.

Worked my truck in and fixed it promptly

Great service, fast and friendly!

After I paid for service and walked out to the vehicle I noticed my hood was not closed fully. Also hand prints on hood and grille area. I went back and asked if they had finished. I was told yes I then reported to service writer she apologized. Customer service isn’t where I feel it should be

We got there right at the time of our appointment and they started working on our car

Very good work. Professional.

There for vehicle service. Staff was great

First visit was to determine issue. Parts were ordered and arrived quickly. Scheduled return visit for repair. We expected it to take several days but it was ready next day. We use no other Dealership for our vehicle needs.

Done what I ask in a timely matter

Excellent Customer Service. Timely and Responsive..

WONDERFUL!!!!!!!

Timely service

This is the 2nd time buying a vehicle from Doug Henry Tarboro. Once again Blake was helpful and attentive throughout the whole process.

Great customer

Car was fixed timely! Completely satisfied!

Myself and my son are repeat customers because we are always treated right at Doug Henry. It is a 2 hour drive for us to get to Doug Henry but it is worth it as the prices are always fair and the staff is very helpful, knowledgeable and professional. Thank you again !

I experienced a friendly atmosphere with very accommodating people.

Everybody is so nice there.

Very nice feeling to have a second time to buy from GMC car dealers.

They did a great job

The services I have gotten has been good, service personnel are very nice and friendly and professional.

Great customer service

Staff are always friendly and helpful. They get you in and out quickly.

My appt was at 730am and i waited till 1115. Oil change and tire rotation was the service. Tech didnt know how to rotate polished aluminum dually rims. Mounted them polish side in. In the process of mounting them like that the polished side was scratch. And i dont believe my oil was changed. I have zero confidence in the service tech's capabilities to work on my vehicle. Please dont let him work on my truck ever again.

I had a great experience but it took two and a half hours for my car to have a recall done and to be finished and I didn’t get an update from staff.

Very professional

Good experience. Had state inspection and oil change done and they found a problem with the alignment. They corrected it because it was just aligned the last oil change.

Done exactly what I ask in a timely fashion

Had the truck in for service. All went smooth and we were out of there in about an hour. Nice waiting room and friendly associates there.

Felt welcomed. No pressure to buy and wasn’t rushed.

Good service.

The best car buying experience we have had. Tanner was great!

Blake helped us with the purchase of our Chevrolet Traverse. He was knowledgeable & friendly. We would definitely go there again!

Had an issue with my turning Signal lever. Was fixed in a day. Thank you!

The repair work, respect of employees talked to, was excellent. The wait time of 2 weeks with the car sitting at the dealership waiting, I gather, for someone to work on it was not really acceptable. I will say, this is the first time we have ever had this problem. Doug Henry Chevrolet has always taken great car of our cars. Maybe they are short of help. I will still go to Doug Henry Chevrolet for all our car needs.

They were very professional and quick

Very professional.

My sales person was Billy Whitley. He is the reason I now have the Trax. He didn't bug me on the phone. I liked him right away. He let me go to him instead of the other way around. I can't tell you how refreshing my experience was. You boy need to bottle his format & send throughout GM. I know one thing. If I ever buy a car, I will ask for Billy. Thanks Billy Whitley & you (GM) make sure you tell him this for me!!!

Excellent

Debra, the Service Manager is beyond exceptional. Very knowledgeable and professional. Very customer oriented and friendly. Total confidence in her abilities.

Did what was ask in a timely matter

I had a good experience with the dealership. There were two things I was not satisfied with...1. I had an appointment for an oil change at 8:45 AM and asked about two things I had noticed with my truck. The oil change and diagnostics of the two issues took over 3.5 hours...I didn't leave the facility until 12:15 PM. 2. When I asked about the two issues, I was not informed there would be an $80.00 diagnostic fee up front...only when I got my final bill was I informed of this charge. I didn't mind paying for the service, but would have like to have known there would be a charge up front.

Excellent staff. Repair was done timely and fixed right the first time!!

Fast and friendly service.

Staff was Great, in for complete service and back on the road!!!

Very nice experience, thanks

Car was taken in service at appointment time. Completed quickly. Staff were friendly and knowledgeable. Waiting area was clean and comfortable.

I purchased a new vehicle

I had both of my vehicles there during the past several weeks. The wrong part was ordered on 1 vehicle and it took over a month and several trips to Tarboro to get that issure resolved. The 2nd vehicle had 3 issues. The simplest one was finding a slow leak in a rear tire which I was told was fixed. Over night the tire lost more air than before than when it was repaired so I had to take it to another tire business to get it patched again. This vehicle repairs also took several days to complete. A little disappointed in the length of time it took for the repairs to be performed. I can say Debra Harrell in the service dept is awesome!

Everyone was very good to me. Billy Whitley is a very great salesman. And because of this experience I have with Doug Henry, this is my 4th or 5th car that I have purchased. And I will go back again if I get another one in the future. James Jones

Service started at the appointment time. Everyone was polite and respectful. Enjoyed my visit yesterday.

Making my service appointment was quick & easy.

Friendly, courteous staff. Service begins on time. If something is found during routine service I am promptly informed so the problem can be rectified.

I have never had my car serviced anywhere else. Very knowledgeable and friendly service staff.

No problems while car was being serviced. I always get good service whenever I have to take my car.

Always so thorough in the process of purchasing a vehicle and great to talk with and ask questions and always pleasant experience!

Great

Wonderful

Good job

Friendly and timely service

Great service friendly people

No problems. They were fast and efficient. Both vehicles were taken care of with oil changes and tire rotations.

Our salesman Blake was great! Wasn’t pushy at all. We really enjoyed the atmosphere. It was calm and relaxing. Wasn’t the high stress you get at a lot of other dealerships. The service department and cleaning crew were also great! The cleaning person found items forgotten in my trade in and returned them. I would definitely come back to buy another vehicle.

Same as always, they never disappoint.

The truck had an issue and they were able to get it in, check it out and fix it all in the same day. They were very professional and got the job done quickly. My extended warranty paid for part of the cost and the service professional contacted the warranty company on my behalf to get the coverage that was available. I ended up using the GM part as that was what was recommended for the repair. Very pleased with the dealership.

Very good experience.

It was good but our tire on the right back side did not have enough air in it

They were very professional and reasonable price

Very nice people

Great service, very friendly

Service Manager was real polite and professional. Answers all my questions

Amazing dealership and professionalism. Absolutely love having my vehicle serviced here.

I bought a 2025 Tahoe about 3 weeks ago from here. I noticed that my rear door unlock / lock switch was not lit. I’ve been twice to get it resolved with the last time being 10/13. That didn’t fix it. I called 10/16 to service and the girl I spoke with said she would get with the service manager and give me a call back. 10/18 and still have not had a call back.

Great service, friendly and efficient

Amazing as always! They always go above and beyond what is expected and it's highly appreciated!

Pleased with the service

Brought my 2015 Silverado in without a appointment,fans running would not shut off. The service department evaluated the issue and repaired while I waited in your lounge. Great service

Always a pleasure doing business with all of you

GOOD SERVICE

Got tires and had to go back the next day to have them rebalanced.

It’s been 11 years since I purchased a vehicle because it has always been a stressful experience. Tanner made buying a car an easy process and I would not hesitate to refer a friend/ family member to him. The ease of the process and speed of paperwork was great. Customers service has been top notch.

People were friendly and service was great

Very friendly and professional associates at the service department desk. Needed a Tire monitor replaced and it was taken care of and costs were explained as asked before the work was done. As usual, a good experience all around.

Everyone's always very helpful and polite.

Debra in service is wonderful and the very best at looking out for her customers. If I ever have a question concerning my vehicle answers would be provided. The customer lounge is very relaxing with the complimentary drinks, snacks and television to pass time while waiting. Thank you service department.

Our experience with the dealership is always great. Their customer service is always on point.

I drove directly home on Tuesday after service. Put vehicle in garage . I get up this morning to head out of town. There is oil leaking all over my garage floor underneath my vehicle. Definitely not leaking when I carried in for oil change tire rotation.

Great as always

I think the cost was a bit much

I recently brought my 2024 Chevrolet Suburban in for service at Doug Henry Chevrolet Tarboro, and the experience was nothing short of top-notch. From the moment I arrived, the service team was professional, friendly, and incredibly efficient. They kept me informed throughout the entire process, explained everything clearly, and made sure my Suburban was serviced exactly to Chevrolet standards. The facility was clean, well-organized, and the waiting area was comfortable — which made the whole visit smooth and stress-free. You can tell this service department takes pride in doing things the right way. If you’re looking for reliable Chevrolet service in Tarboro with honest communication and expert technicians, this is the place to go. Fast, fair, and friendly isn’t just a slogan here — it’s the real deal. I’ll absolutely continue bringing my vehicle here for routine maintenance and future service needs. Highly recommend Doug Henry Chevrolet Tarboro to anyone driving a Chevy in the area.

Had an appointment Work was completed quickly with no problems.

Very punctual and very professional.

job well done

Always very professional, friendly, and quick.

Everyone is always very friendly and helpful.

Mr Whitley was amazing. Always responded promptly and answered all my questions.

Friendly, polite, timely. Great service!!

Very good

Purchased new car at dealership. Back door light wasn’t working took the car 2 different times to figure out the problem. Part was ordered said about 2 weeks before it would come in. I called back to see if it was in and it was. Left 2 messages on voicemail for a call back no call back so I tried another day and got someone. I told her to make sure that the rental car was situated for when I drop my car off the next day. I call on the way to the appointment to confirm rental car would be ready and was told it takes a couple of hours to get that taken care of. I made sure to mention when I scheduled about rental car. I was given a car that was at the dealership to drive to work and my car was fixed and it was brought to me at work later that day. I mostly deal with my local dealership and have never had a problem with them. But that I purchased the vehicle at Doug Henry it was better to get it resolved there.

Fast. No issues. I'm driving home, just as it should be...

Best experience buying a new vehicle I’ve ever experienced!! Highly recommend Billy Whitley!! Absolutely no pressure!!

Dealership is great, labor charge for programming key fob is ridiculously high

It went well. No problems.

Good

No Comment

Thank you for your, I get my truck back on time.

Always pleasant people to work with. Respect is shown, always a plus with us. Deborah is the best!

It’s always a pleasure,Mrs Debra and staff always go the extra mile to assist customers.Its greatly appreciated!!!!

Billie Whiltey was my salesman and was great to good to work with made sure that I was happy and I’m happy with the job that the dealership did to ensure that all was going well

In and out in decent amount of time

Everything went great no issues at all

the young lady at the front desk was very nice and the technician was very knowledgeable